CAE Warranty Plans

Our commitment to your success

At CAE Healthcare, we strive to deliver the highest quality customer support in the industry. Our global network of service technicians and clinical advisors are committed to helping you maintain smooth, stress-free operations with little or no downtime. 

Each new simulator includes a one-year warranty. You can choose to extend or upgrade your warranty plan, when the time comes, to suit your training needs.

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Learn more about all of CAE Healthcare’s warranty plan options

CAE Healthcare has four levels of product warranties to ensure worry-free simulation and minimal downtime—Express, Value, Premier, and End of Life. All levels include unlimited technical and clinical support via phone and email as well as virtual remote assistance, parts and labor, and software updates.

Express Warranty – Stress-free maintenance for Vimedix and your manikins

Available for CAE Ares, CAE Juno, CAE Luna, CAE Aria, CAE Vimedix, CAE SimEquip, and the portable CAE CathLabVR

Our Express Warranty is designed to provide simplified and affordable support. In addition to unlimited telephone and email support, virtual remote assistance, parts and labor and software updates, the CAE Express Warranty covers two-way shipment for components that need to be replaced.  In order to provide additional support for high-volume training with the CAE Ares, CAE Juno, CAE Luna, and CAE Aria manikins, the Express Warranty includes a one-year consumables package for each manikin.

Value Warranty - Support and training for patient simulators

Available for CAE Apollo, CAE Athena CAE Caesar, and CAE Lucina.

Our Value Warranty provides both service and training for select CAE high-fidelity patient simulators. In addition to unlimited telephone and email support, virtual remote assistance, parts and labor and software updates, the CAE Value Warranty offers free, one-way shipping on simulators in need of hands-on technical repair and testing in the CAE Healthcare shop. The Value Warranty includes unlimited Training for Life™ courses for CAE Apollo, CAE Athena, and CAE Lucina.

Premier Warranty – In-house service and annual maintenance

Available for CAE Apollo, CAE Athena CAE Caesar, CAE Lucina, CAE HPS, CAE Aria Advanced, and the CAE CathLabVR, CAE EndoVR, CAE LapVR, and CAE NeuroVR surgical simulators

The Premier Warranty offers the highest level of support and ongoing maintenance to ensure the smoothest operation within your simulation center. In addition to unlimited telephone and email support, virtual remote assistance, parts and labor and software updates, the Premier Warranty offers an annual preventative maintenance visit and unlimited Training for Life™ for select high-fidelity patient simulators. If your patient simulator needs repair, you can request an on-site technician or ship your simulator to the CAE Healthcare shop, and we will cover the shipping costs. We will cover shipping both ways for replacement components as well.

End of Life Warranty – Continued care for simulators at the end of their lifecycle

Available for CAE iStan, CAE PediaSim, CAE BabySim, and METIman

The End of Life Warranty continues to provide your simulator with unlimited telephone and email support, virtual remote assistance, parts and labor, and software updates as always.  End of Life Warranty also offers free, one-way shipping on simulators in need of hands-on technical repair and testing in the CAE Healthcare shop.  Our goal is to ensure continued support of your stimulator as you look to transition to new technology.   

Product Line Value Premier Express End of Life
Ares Advanced+Complete     Y  
Ares Base     Y  
Aria Advanced   Y Y  
Aria Base     Y  
Aria Live     Y  
Juno Base     Y  
Juno Live +Complete     Y  
Luna Advanced     Y  
Luna Base     Y  
Luna Live     Y  
Portable Cathlab     Y  
SimEquip Anesthesia     Y  
SimEquip Defibrillator     Y  
SimEquip Transfer Ventilator     Y  
SimEquip Ventilator     Y  
Vimedix     Y  
Apollo Y Y    
Athena Y Y    
Caesar Y Y    
Lucina Y Y    
HPS Adult   Y    
HPS PediaSim   Y    
Neuro VR   Y    
Endo VR   Y    
Lap VR   Y    
BabySim       Y
PediaSim ECS       Y
METIman       Y
iStan       Y

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