Tips & FAQs

Welcome to our frequently asked questions, simulation tips and basic troubleshooting guide. CAE Healthcare has compiled these tips to help you identify and resolve basic questions you may encounter with your simulation equipment and courses. If your difficulty or question is more detailed and/or is not covered here, please submit your inquiry to a member of our customer service staff or technical support team for further assistance.

Tap on the apps folder, then locate and tap the Settings icon. Tap the "slide" button to toggle Connections to the on position. Verify the Juno network desired is selected. If not, select the correct network and enter the password "caeadmin" when prompted.

Simulation plays an important role in the teaching and assessment of transcutaneous cardiac pacing (TCP), a potentially lifesaving technique that is part of the recommended treatment for symptomatic bradycardia.

When you initiate pacing properly, the simulator will generate paced captured beats to help you identify fibrillations, tachycardias, and bradycardias.

The following are helpful tips for pacing your iStan manikin.

1. Apply a standard transthoracic cardiac pacemaker to the simulator using the anterior contacts.

- The simulator automatically detects and responds to pacing signals.

2. To achieve clinical accuracy, the pacemaker must be set at Non-Demand mode.

- Demand mode will create capture but will not be at the rate selected due to long refectory period.

The trauma tanks within the CAE Healthcare iStan patient manikin are hard cased and contain an internal reservoir or bladder. Occasionally, this bladder will collapse upon itself, preventing the pumping of fluids back into the tank.

Here are some useful tips for alleviating this problem.

First, perform the draining process to make sure the tank was not left filled with fluid.

If it appears that the tank is empty, then pump air into the tank following the process outlined in the User Guide.

Next, try to instill fluids again via the process outlined in the User Guide.

This may take three attempts at instilling air and fluid before the internal reservoir or bladder opened up.

If still unable to get the tank to fill -- as noted by immediate return of fluid during the fluid instillation process -- contact customer service as a technician may be required on site.

  1. Apply product containing 10% benzoyl peroxide to ink spot.          
  2. Expose the spot to UV light. (Surgical lamps are reported to work best.)
  3. Repeat process until ink is removed as it may take several applications to fully remove ink from skin.

  1. Tapes that have been identified that will stick to all CAE simulator platforms realistic skin:
    Hy Tape
  2. Pocket Nurse Medical Supplies for Education and Simulation offers distilled water IV fluid in various sizes.

Here's how to simulating the mechanical ventilation feature on your simulator with Müse. 

After the manikin is intubated, simply set the Respiratory Rate, Tidal Volume, FiO2 and PEEP to the desired values in the software.

  • If you have a ventilator you can connect it to the ET tube without turning it on.
  • If you don’t have a ventilator, you can tape a picture of one to a box or IV pole (close the simulator's eyes, if desired)

Checklists have long been an established part of complex industries ranging from medicine, aviation and space flight, to marine travel and nuclear facilities. In the healthcare field, lives are put at risk constantly due to medical mistakes commonly associated with simple human error.

Fortunately, surgical checklists have demonstrated the capacity to improve patient safety.  Compliance with procedural guidelines can reduce error, improve team communication and decrease the odds for adverse outcomes by minimizing incidences of patient harm.

Are you capturing your simulation training sessions on video?  These days, most medical simulation activities are recorded so they can be replayed during a multimedia debrief.

In fact, many educators assert that the debriefing session is the most important part of a simulation. It allows learners to get a bird-eye view of their actions and assimilate what they’ve learned. Educators use AV systems to review performance and assess their students.

Yet most medical educators are teachers first and technicians second. Choosing and installing a high-tech audiovisual system for clinical debrief is something they might do only once, and it can be stressful.

See for yourself how educators can avoid common mistakes and ensure a smoother AV system installation.

Avoid These Audiovisual Installation Mistakes:

Keeping IT Out of the Loop    

Woe to the educator who selects and purchases an AV system without consulting IT and facilities staff first. You’ll need to call on both after you buy, whether it’s to establish your networking and backup system or rewire your simulation room with more outlets. They’ll know what questions to ask to ensure a smooth installation.

Leaving Everyone Out of the Loop    

Sometimes the people making the purchase decision do not have a clinical perspective of simulation learning. Or in a new building, it may be left to the architect to design the system and make assumptions on their behalf.  Make sure all the future users are around the table.

Choosing the Wrong Camera

A camera for suturing is not the right camera for a roundtable discussion. And for team training, you need a camera with a room-centric view. Consider what you want to record, and choose cameras with higher zoom capabilities for detail work and cameras with wider angles to capture team interaction.     

Misunderstanding your Timeline

Your crackerjack AV team arrives for the big installation day, but your sim room is empty. The furnishings or simulators haven’t arrived, and that’s a problem. Schedule your AV installation after everything is in place so the team can show you how to properly aim each camera and establish a workable schedule for installing the remainder of your equipment.

Not Planning Ahead for Growth

What types of simulations are you doing now? What will you be doing next year, and what will you be doing in the next five years? Consider multi-purpose rooms. If your AV team understands your plans up front, they might recommend adding additional cameras to allow for more flexibility as your program expands.

Would you like to consult with the CAE Healthcare AV team? Right now, we’re offering a free consultation and custom recommendation just for you. If you already have an audiovisual solution for simulation, you may be eligible for a trade-in discount.

The wireless password (also called the WPA password) varies by product. Most commonly:

  • The password is case sensitive and should be all lower case. Exceptions may be HPS, or the "S" in iStan     
  • The total number of characters is usually a total that is less than eight characters
  • The unit name comes first , followed by the serial number (or, lower case letters)
  • If the unit name and serial number total less than eight characters, then a “0” is inserted at the beginning of the number to bring the total number of characters to eight. For example: istan012
  • Other examples: "istan111" "HPS0011" "hps122" "metiadmin"

The password to make changes on the workstation is “metiadmin.” Typically the name will auto populate with “administrator” or “admin,” If the name does not show up automatically, enter “admin.”

CAE Healthcare's tetherless, battery-powered simulators –such as Apollo, Athena, iStan, etc – are of two types. It is important to know the difference.

For example, iStan's batteries are built into the manikin and are not intended to be removed by the user. The batteries are located under a panel beneath the foam on the back of the patient manikin. The batteries are charged by the manikin's power supply. The circuitry is designed to charge the batteries from the power supply while the power supply is plugged in and the manikin is powered “OFF.” The batteries will not charge if the patient simulator is powered “ON.”

If the battery charge level falls below 30 percent, the manikin may exhibit various symptoms, including spontaneous cyanosis, spontaneous convulsions, static from the head speaker, and loss of wireless connectivity. If this occurs, power the patient simulator “OFF” and plug in the power supply to let the batteries charge for at least two hours. A complete charge will take between four and six hours.

On the other hand, simulators like Apollo have a battery that is intended to be removed by the user and will charge with an external battery charger. The manikin's power supply does NOT charge the battery. The battery must be removed and connected to the external charger. DO NOT recharge the battery while it is still connected to the manikin. A complete recharge of the battery takes approximately four hours. A fully charged battery will operate the manikin for approximately four hours.

The location of the serial number for patient simulators may differ, depending on the manikin type and/or model. Use the following as a quick guide:

For Lucina: The serial number is located on the left side of the mannequin inside the stomach area.

For the Lucina Baby: The serial number is located on it’s back under the skin by the charge port.

For the HPS: On older models, the serial number is found on an orange sticker on the back panel of the HPS rack. On newer models, the serial number is printed on a silver metallic sticker on the back panel of the HPS rack. The same sticker can also be found on the back of the instructor workstation.

For the ECS: On older models, the serial number is found on an orange sticker on the bottom panel of PCU. On newer models, it is on a silver metallic sticker on the bottom panel of the PCU. On the mannequin, the label is affixed to the metal sled assembly. The same sticker can also be found on the back of the Instructor workstation.

For BabySIM: The serial number is located on the front pubis region.

For iStan: On older models, the serial number is found on an orange sticker on the metal plate beneath the belly foam. On newer models, there is a silver metallic sticker on the metal panel of the left hip where the ON/OFF switch is located. The silver metallic sticker can also be found on the back of the Instructor workstation.

For METIman/Apollo: There is a sticker on the router beneath the abdominal plate. There is also a silver metallic sticker on the left side of the metal panel of the mannequin sled. The silver metallic sticker can also be found on the back of the Instructor workstation.

For any simulator running HPS6 software, the unit number will be displayed when connecting the software to the manikin. The METIman unit number can also be found under the “About” tab in Müse software.

Check to make sure that the power is on (all AC plugged in), the battery is good (check LED) and the wall outlet is on. Make sure the power brick is on, the correct power brick is being used, and the switch is on. If the power indicator does not stay on, please call customer support.

The HPS requires 50 psi of air pressure delivered at 3 cubic feet per minute. A compressed air tank and an air compressor will both have the same two gauges. The gauge on the right indicates tank pressure and is not adjustable. The gauge on the left indicates the amount of pressure that is released from the tank and is adjustable by a knob.

The timing of applying the compressed air to the HPS rack is critical to proper calibration and simulator operation. With the HPS, attach the compressed air hose just before you connect the manikin to the software. This minimizes the amount of time compressed is connected to the rack but not controlled by the software. The air needs to be present at the moment you connect the mannequin to the software because the software immediately performs a calibration involving the compressed air.

For applying lubrication to the Vimedix manikin torso via the mouth and esophagus, we currently suggest the basic use of aerosol cooking spray (such as PAM).

This is usually caused by some kind of electrical interference to the source. Make sure there is no metal within 4 feet of the head, neck or torso. Make sure there are no other Vimedix systems within 6’ if they are the same frequency.

This is usually caused by some kind of electrical interference to the source. Make sure there is no metal within 4 feet of the head, neck or torso. Make sure there are no other Vimedix systems within 6’ if they are the same frequency.

The IP is and the Port is 3690.

All ICCU e-learning licenses are valid for a 12-month period. After that time, you may choose to renew at the same level of access (at a significant discount), or elect to upgrade to an e-Library License (once the Core Curriculum program has been completed).

No. Access is non-transferable. It is strictly prohibited for a licensed user to share his (her) account access with anyone else. Every account is created for the sole use of the registered account. Sharing such access can result in immediate and non-refundable account suspension.

Yes! From the moment a license is bought, registrants have 12 months in which to “activate” access. The license will automatically activate when the participant logs in to the e-Learning system for the first time. If there is no activation within 12 months, the license will automatically expire and the participant will have to buy a new license to obtain access to the system.

The same principle applies to users that are part of an institutional license. The licenses do not have to be attributed all at the same time. For example, if an institution buys a license for twelve participants, they can attribute nine of the licenses initially and a few weeks or months later attribute the remaining three licenses. Each license will become activated at the moment the participant logs in for the first time.

Once activated, a license will allow access to the system for a total period of 12 months.

To obtain an institutional access license, go in the in the "E-learning curricula" subsection of the Products and Services webpage and click on "Institutional info form". Once you complete and submit the form, an ICCU representative will contact you within 24-48 hours to complete your subscription and answer any additional questions you might have.

No. The academic skills learned in the multimedia tutorials of the ICCU e-Learning website provide a strong basis for understanding how to perform goal-directed, bedside ultrasound in the ICU. But acquisition of further and essential theoretical knowledge and skills is necessary to consolidate these basic principles in order to become a competent ICU sonographer. After having viewed the tutorials, the users are highly encouraged to perform as many "goal-directed" sonographic examinations as possible in their respective ICUs. But, continued practice and consultation, and collaboration, with general radiologists, cardiologists and other competent sonographers will be crucial to develop essential skills in adequate image acquisition and interpretation.

Yes. A 30-day free trial allows you to experiment with the workflow of the e-Learning Management System so that you may gain an appreciation of the high quality multimedia material and the tremendous educational value within the curriculum content. A free trial can be accessed easily by clicking "Learn More" in the e-Learning Curricula subsection of the Products and Services webpage.

If the answer to your question is not found here, you may contact Customer Service, Mon-Fri. 8AM-5PM (Eastern time) at 1-888-866-ICCU (4228) or at [email protected].

The cabinet system is a great way to organize and control access to your cases and activities. You can group and parent them any way you like (i.e. by grad year), give access to as few or as many faculty that you want, and make sure they are not used or edited when they shouldn't be via the share option for each cabinet.