At CAE Healthcare, each new simulator includes a one-year warranty. Once the one year is complete, you can choose to extend or upgrade your warranty plan to suit training needs. For more about our warranty plan options and corresponding coverage, please select your simulator below.
Learn more about all of CAE Healthcare’s warranty plan options
CAE Healthcare has four levels of product warranties to ensure worry-free simulation and minimal downtime—Express, Value, Premier and End of Life. All levels include unlimited technical and clinical support via phone and email as well as virtual remote assistance, parts and labor, and software updates.
Express Warranty – Stress-free maintenance for CAE Vimedix and your manikins
Available for CAE Ares, CAE Juno, CAE Luna, CAE Aria, CAE Vimedix, CAE SimEquip and the portable CAE CathLabVR
Our Express Warranty is designed to provide simplified and affordable support. In addition to unlimited telephone and email support, virtual remote assistance, parts and labor and software updates, the CAE Express Warranty covers two-way shipment for components that need to be replaced. In order to provide additional support for high-volume training with the CAE Ares, CAE Juno, CAE Luna and CAE Aria manikins, the Express Warranty includes a one-year consumables package for each manikin.
Value Warranty – Support and training for patient simulators
Available for CAE Apollo and CAE Lucina
Our Value Warranty provides both service and training for select CAE high-fidelity patient simulators. In addition to unlimited telephone and email support, virtual remote assistance, parts and labor and software updates, the CAE Value Warranty offers free, one-way shipping on simulators in need of hands-on technical repair and testing in the CAE Healthcare shop. The Value Warranty includes unlimited Training for Life™ courses for CAE Apollo, CAE Athena and CAE Lucina.
Premier Warranty – In-house service and annual maintenance
Available for CAE Apollo, CAE Lucina, CAE HPS, CAE Aria Advanced, and the CAE CathLabVR surgical simulator
The Premier Warranty offers the highest level of support and ongoing maintenance to ensure the smoothest operation within your simulation center. In addition to unlimited telephone and email support, virtual remote assistance, parts and labor and software updates, the Premier Warranty offers an annual preventative maintenance visit and unlimited Training for Life™ for select high-fidelity patient simulators. If your patient simulator needs repair, you can request an on-site technician or ship your simulator to the CAE Healthcare shop, and we will cover the shipping costs. We will cover shipping both ways for replacement components as well.
End of Life Warranty – Continued care for simulators at the end of their lifecycle
Available for CAE Athena, CAE iStan, CAE PediaSim, CAE BabySim, CAE NeuroVR, CAE EndoVR, CAE LapVR and METIman
The End of Life Warranty continues to provide your simulator with unlimited telephone and email support, virtual remote assistance, parts and labor, and software updates as always. End of Life Warranty also offers free, one-way shipping on simulators in need of hands-on technical repair and testing in the CAE Healthcare shop. Our goal is to ensure continued support of your stimulator as you look to transition to new technology.
|Product Line||Value||Premier||Express||End of Life|
|CAE Ares Advanced+Complete|
|CAE Ares Base|
|CAE Aria Advanced|
|CAE Aria Base|
|CAE Aria Live|
|CAE Juno Base|
|CAE Juno Live +Complete|
|CAE Luna Advanced|
|CAE Luna Base|
|CAE Luna Live|
|Portable CAE Cathlab|
|CAE SimEquip Anesthesia|
|CAE SimEquip Defibrillator|
|CAE SimEquip Transfer Ventilator|
|CAE SimEquip Ventilator|
|CAE HPS Adult|
|CAE HPS PediaSim|