I want to thank you for working with me during the purchase of Lucina and being so helpful when I've had questions. I'm not sure who to tell how much of a blessing Scott was to me today...so I'll tell you! "
The words of praise above are from an email CAE Healthcare received from Lacey Wilson, an LPN and academic lab manager at West Virginia University at Parkersburg. Lacey expressed her sincere gratitude to CAE service technician Scott Fogo for quickly resolving an issue and helping her to stay on track with simulation training.
In her email, Lacey described how her school had recently finished renovating its new Skills and Simulation Lab. They were all looking forward to using CAE Lucina to teach healthcare students, when the unexpected occurred.
We use our Simulation Lab for preparing students to go and work in clinical settings during their nurse training. CAE Lucina helps to prepare students for clinicals in the obstetrics setting. But when Scott powered Lucina up, there was an issue with the computer system."
According to Lacey, the CAE Healthcare tech responded to the situation quickly and professionally to ensure little disruption in training.
It was a simple fix done by Scott, but it helped me tremendously. He has been wonderful to work with. I feel better equipped just from our visit. Thank you again."
Lacey N. Wilson, LPN, CDCA, CPhT, Academic Lab Manager II
West Virginia University at Parkersburg
With skilled and knowledgeable technicians and support representatives located around the world, CAE Healthcare's dedicated team is ready to assist you, answer your most pressing questions and provide exceptional customer service when and where you need it most.
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