Elevate Healthcare Warranty Plans

Learn more about all of Elevate Healthcare’s warranty plan options

Elevate Healthcare has four levels of product warranties to ensure worry-free simulation and minimal downtime—Express, Value, Premier and End of Life. All levels include unlimited technical and clinical support via phone and email as well as virtual remote assistance, parts and labor, and software updates.

Express Warranty – Stress-free maintenance for Vimedix and your manikins

Available for Ares, Juno, Luna, Aria, Vimedix, SimEquip and the portable CathLabVR

Our Express Warranty is designed to provide simplified and affordable support. In addition to unlimited telephone and email support, virtual remote assistance, parts and labor and software updates, the Elevate Healthcare Express Warranty covers two-way shipment for components that need to be replaced. In order to provide additional support for high-volume training with the Ares, Juno, Luna and Aria manikins, the Express Warranty includes a one-year consumables package for each manikin.

Value Warranty – Support and training for patient simulators

Available for Apollo and Lucina

Our Value Warranty provides both service and training for select Elevate Healthcare high-fidelity patient simulators. In addition to unlimited telephone and email support, virtual remote assistance, parts and labor and software updates, the Elevate Healthcare Value Warranty offers free, one-way shipping on simulators in need of hands-on technical repair and testing in the Elevate Healthcare shop. 

Premier Warranty – In-house service and annual maintenance

Available for Apollo, Lucina, HPS, Aria Advanced, and the CathLabVR surgical simulator

The Premier Warranty offers the highest level of support and ongoing maintenance to ensure the smoothest operation within your simulation center. In addition to unlimited telephone and email support, virtual remote assistance, parts and labor and software updates, the Premier Warranty offers an annual preventative maintenance visit. If your patient simulator needs repair, you can request an on-site technician or ship your simulator to the Elevate Healthcare shop, and we will cover the shipping costs. We will cover shipping both ways for replacement components as well.