Tips & FAQ

Blue Phantom products are optimized for use with diagnostic ultrasound. We do not guarantee visibility with other imaging modalities.

We offer a 30-day risk-free money-back guarantee as well as a one-year standard warranty against manufacturer defects on all Blue Phantom products. An additional one year of manufacturer’s warranty can be added at the time of purchase.

Please send the product to Elevate Healthcare for a repair estimate. If the product is out of warranty, shipping will be at your expense.

Blue Phantom user guides are available here.

We don’t offer compact discs for user guides for Blue Phantom products.

Air in the vessel or tissue will result in a poor-quality image. Please refer to the appropriate Blue Phantom user guide for steps on removing air.

There are several possibilities for this: It can be user error, improper system settings or a manufacturer’s defect. Please check your settings. If the error persists, please contact Customer Service.

Do not store CAE Blue Phantom products above 32 degrees Celsius. Please refer to the appropriate user guide for additional storage requirements.

No. Allowing them to go dry can damage the model and image quality. Please ensure vessels have and maintain fluid when stored.

General lead times for products are 90 days.

A purple color indicates the red and blue fluids have mixed, likely from a spontaneous fistula (break in the tube). This can occur when too much pressure is applied to the hand pump. In rare instances, it’s a manufacturing defect.

Blue Phantom products can be cleaned with soap and water.

Use an 18- to 21-guage sharp, unbent needle and 7F triple lumen catheters.

Blue Phantom tissue is guaranteed for 1,000 sticks using an 18- to 21-guage, sharp, unbent needle. If you followed that requirement, stick and track marks will heal with time (typically within six to eight hours).

No. Tissue should be repaired by the manufacturer. Please contact Customer Service.

No. Blue Phantom products should only be used with Blue Phantom liquid. Using any other liquid can damage the product.

Please contact Customer Service.

We do not have CE certification on Blue Phantom products.

Please contact Customer Service.

Yes. We offer a 30-day free trial, so you can experiment with the workflow of the e-learning Management System, explore the high-quality multimedia material and experience the educational value of the content.

All ICCU e-learning licenses are valid for one year. After that time, you may choose to renew at the same level of access or upgrade to an e-Library License (once the core curriculum program has been completed).

No, access is non-transferable. Users should not share access with anyone else. Each account is created for the sole use of the registered account. Sharing such access can result in immediate and non-refundable account suspension.

Yes, from the moment a license is purchased, registrants have 12 months in which to activate their access. The license will automatically activate when the participant logs in to the e-learning system for the first time. If there is no activation within 12 months, the license will automatically expire and the participant will have to buy a new license to access the system.

The same principle applies to users who are part of an institutional license. The licenses do not have to be attributed all at the same time. For example, if an institution buys a license for 12 participants, they can attribute nine of the licenses initially and a few weeks or months later, attribute the remaining three licenses. Each license is activated when the participant logs in for the first time. Once activated, a license will allow access to the system for one year.

No. The academic skills learned in the multimedia tutorials of the ICCU e-learning website provide a strong basis for understanding how to perform goal-directed, bedside ultrasound in the ICU. But acquisition of further and essential theoretical knowledge and skills is necessary in order to become a competent ICU sonographer. After having viewed the tutorials, users are highly encouraged to perform as many "goal-directed" sonographic examinations as possible in their respective ICUs.

To turn off Juno’s Wi-Fi connection, please tap the apps folder then locate and tap the Settings icon. Tap the “slide” button to toggle Connections to the on position. Verify the desired Juno network is selected. If not, select the correct network and enter the password “caeadmin” when prompted.

The cabinet system is a good way to organize and control access to your cases and activities. You can group and parent them any way you like (for example, by graduation year), give access to as many faculty as you want and ensure they are not used or edited without permissions via the share option for each cabinet.

Yes, Medicor products are non-staining; simply use soap and water to wipe off any markings.

We always recommend using Medicor simulated blood. If, however, you choose to use your own simulated blood, we recommend patch testing it for staining on a less visible part of the arm.

No, Medicor products that require fluid injection have mold-resistant foam inside, and any injected fluid can be squeezed out through an opening on the product (found on the back of the product in most cases).

For any products requiring injection, a protection plate exists on the interior of the product to prevent the needle from harming a patient simulator or standardized patient. Please be aware that Medicor products including tubing do contain latex. Those with latex allergies should avoid contacting these products.

Medicor sticky wounds stick to both patient simulators and standardized patients. No adhesive agent is needed. To remove a Medicor sticky wound, carefully peel it off of the underlying surface. No residue will be left behind.

This varies depending on frequency of use. However, you can reactivate the adhesion of a Medicor sticky wound by washing it with soap and water.

The Medicor geriatric mask fits many patient simulators but was designed primarily for  Ares and Juno.

Although product lifespan can vary based on student use, you can expect the products to endure 10-15x the number of injections competitor products would before any visible degradation. In addition, note that the lifespan of the Medicor Peripheral Intravenous (IV) Catheterization Arm can be extended with replacement skin and tubing which are available for approximately a third of the initial purchase cost.

Changing the veins and skin is easy. Here’s a video that shows you how. You can also find more information in our Medicor user guides.

Run distilled water or saline solution through the veins. Once done, use a syringe to push air through the veins to dry out the system. More detailed set-up, cleaning and storage instructions can be found in product user guides here.

We recommend retaining the packaging Medicor products arrive in and using it to store the products to prevent dust or debris from accumulating. We also recommend storing Medicor products at room temperature and away from direct sunlight. More detailed information can be found in the product user guides here.

For applying lubrication to the Vimedix manikin torso via the mouth and esophagus, we suggest using aerosol cooking spray (such as PAM).

A skewed picture is typically caused by an electrical interference with the source. Make sure there is no metal within 4 feet of the head, neck or torso and no other Vimedix systems on the same frequency within 6 feet.

A wobbling picture is typically caused by an electrical interference with the source. Make sure there is no metal within 4 feet of the head, neck or torso and no other Vimedix systems on the same frequency within 6 feet.

The IP is 67.228.7.120, and the port is 3690.